Experience and knowledge to provide the highest standard of care
Southwell Court is a centre of excellence that cares for the many needs within the local community, yet individualised and homely domesticated environments. Margaret Hemstock is the Home Manager. Margaret is a highly experienced local Manager and brings with her the vast knowledge on how to meet the various needs of the elderly.
We are proud to own and run such a unique care home. A place where people who have given so much to society over their lifetime can call home and be properly looked after.
Our Customer Charter
• Be polite and efficient when you contact us
• Provide to you fair access to all our services in a way that meets your needs
• Ensure that our staff are suitably qualified to provide a service to you
• Provide our staff with identity badges
We promise to:
• Continue to improve our service to you by listening to your concerns
• Respond to your compliments and complaints positively and learn from our mistakes
• Clearly explain our complaints procedure and follow it, keeping you informed of the progress of your complaint